eLearning Help

Need Help? Here’s Who To Contact for Technical Support

Your instructor is your primary point of contact for any questions related to Canvas, assignments, textbooks, and course content. For additional support, you can reach out to eLearning as your secondary point of contact.

eLearning Support: Phone: 662-560-5230 | Email eLearning Support
NWCC Technical Support: Phone: 662-562-3934 | Email NWCC Technical Support

eLearning Support	NWCC Technical Support
Canvas course access or navigation issues	Access issues with myNWCC or NWCC email
Installing LockDown Browser	Password reset
Trouble submitting assignments or viewing grades	Multi-factor authentication
eBooks (VitalSource, Pearson, McGraw-Hill, etc.)
Canvas-related error messages
General questions about online courses or anything in Canvas

Introduction

For the best experience in your online courses, be sure to use a compatible device and keep your web browser up to date. This ensures all Canvas features, videos, and tools function properly and helps you avoid technical issues while completing assignments or viewing content. Please note that some classes may require a webcam.

Choosing the Right Device for Online Courses

Not all devices work the same when it comes to accessing your online courses, taking exams, or using required tools like Respondus LockDown Browser. Here's a quick comparison to help you understand the differences:

Device Type	Can Use Canvas?	Can Use LockDown Browser	Special Notes
Standard Windows Device	Yes	Yes. You must download the Northwest version of LockDown Browser	No restrictions and fully compatible. Recommended for best performance.
Chromebook	Yes	Yes. Only by installing the Northwest version of LockDown Browser	You must install the LockDown Browser extension using the Northwest version. It will not show up in the Chrome Web Store.
Windows Laptop (S Mode)	Yes	No. LockDown Browser will not work in S Mode.	You must switch out of S Mode to install LockDown Browser. Switching is free but permanent.
Mobile Devices (Phones/iPads/Tablets)	Yes. By Canvas App	Yes, if the instructor has it enabled.	There are some limitations and restrictions

Northwest version of LockDown Browser

Important for Chromebook Users:

You must use the link above to install the correct LockDown Browser extension for your device.
You cannot search for it in the Chrome Web Store; it will not appear or work properly if downloaded from there.
Be sure to open the link in your Chrome browser to install the extension correctly.

Using the wrong version may prevent you from accessing your exam, so always use the Northwest-specific link.

Vital Source

Phone: (662) 560-5230
Email: elc@northwestms.edu
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eLearning Help

Need Help? Here’s Who To Contact for Technical Support

eLearning Support

NWCC Technical Support

Introduction

Choosing the Right Device for Online Courses

Canvas (Instructure) Browser Requirements

Canvas Student App

Downloading LockDown Browser for Northwest Students

Northwest version of LockDown Browser

Important for Chromebook Users:

Vital Source

Alumni & Friends

Resources

Services